Return & Exchange

Thank you for shopping at MuscleRX. We craft high-performance apparel engineered to withstand tough workouts. To ensure complete fairness, quality assurance, and hygiene standards, all purchases are subject to the terms below.

1. Exchange-Only Policy

• We offer Size & Article Exchanges Only. We do not issue direct monetary refunds to bank accounts, credit cards, or original payment methods.
• Eligible products may be exchanged for a different size or for an alternative item of equal commercial value.
• If you choose an item of higher value, the price difference must be settled prior to dispatch. If an item of lower value is chosen, the remaining balance will be credited as a non-expiring store credit voucher.

2. Eligibility & Strict Conditions

To be accepted for an exchange, your item must meet every single requirement listed below:

• Timeframe: Exchange requests must be initiated within 7 days of delivery.
• Mandatory Unboxing & Repacking Video: Customers must submit a single, continuous, unedited video showing the initial package unboxing and the subsequent repacking of the item.
• Original Tags & Invoice: All original brand tags, labels, barcode tags, and wash-care labels must be intact and securely attached. The original tax invoice must accompany the return.
• Zero Wear, Chalk, or Odour: The garment must be completely unwashed and unworn (apart from an initial trial). Any chalk marks, deodorant streaks, perfume scent, sweat odours, pet hair, or snagged stitching will result in immediate disqualification.
• Original Packaging: The item must be returned in its original branded zip-lock bag.

3. Non-Exchangeable & Non-Returnable Articles

Due to strict hygiene, skin-contact, and sweat-transmission regulations, the following categories are strictly non-exchangeable and non-returnable:

• Compression shorts, base layers, and innerwear
• Socks and caps
• Sweatbands, lifting straps, and personal accessories
• Mystery boxes, clearance items, or items marked "Final Sale"

4. Reverse Pickup & Logistics

• Complimentary Reverse Pickup: We provide free reverse pickup across serviceable pin codes in India for all approved exchanges.
• Serviceability: If reverse pickup is unavailable in your remote pin code, our support team will guide you on self-shipping via a recognized courier partner.
• Inspection Protocol: Exchange items undergo manual physical quality inspection at our warehouse. Upon passing verification (24–48 hours post-arrival), the replacement shipment will be dispatched.

5. Damaged, Defective, or Incorrect Articles

If you receive an inherently defective garment or an incorrect size/item:

1. Email us at support@musclerx.in within 48 hours of delivery.
2. Attach clear photographs of the defect alongside the continuous unboxing video.
3. Once verified, MuscleRX will expedite a free priority replacement.

6. How to Initiate an Exchange

1. Email support@musclerx.in with your order details and mandatory video.
2. Our support team will validate eligibility and confirm the reverse pickup process.
3. Upon successful inspection, your replacement will be dispatched.